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California Schools Employee Benefits Association

Contact Us

Shield Concierge
Phone: (855) 724-7698
7 a.m. - 7 p.m. Pacific Time
Monday through Friday

Watch an open enrollment presentation on your 2020 health coverage options!
  • NEW Trio HMO enhancements
  • Tandem PPO
  • learn about on-demand access to doctors with Teladoc and Heal
  • more details on how to access your plan information
  • how to get your questions answered
For questions about your coverage, contact Shield Concierge
(855) 724-7698
7 a.m. - 7 p.m. | Monday - Friday, Pacific time
The novel coronavirus (COVID-19): What you need to know
Learn about the steps Blue Shield of California is taking to help keep you safe as we confront the spread of this virus. Visit our COVID-19 updates page below for the latest information on:

  • Your coverage – Learn what your plan covers if you need to be tested for COVID-19, and what is covered if you need treatment

  • Access-to-care options – Find out about virtual healthcare and in-person options if you need medical advice or treatment

  • Prevention tips – Understand what you can do to help minimize your risk of getting COVID-19 and how to prevent its spread
Talk to a medical doctor or mental health professional by phone or video. In response to COVID-19, Blue Shield is providing access to Teladoc medical and behavioral health services for a $0 copay through December 31.
Get help staying healthy during these challenging times
Join our free monthly Wellvolution® webinars to learn how to boost immunity, use food as medicine, take control of your health, and much more. You’ll get the inside scoop from doctors, nutritionists, and health coaches.

Wellvolution, our digital platform for health and well-being, also offers over 50 tested apps and programs to help you achieve your health goals – at no extra cost. Learn more at
Want the flexibility of a PPO but with lower rates? Tandem PPO may be the perfect choice for you.
Important: You’ll be getting a new member ID card effective January 1, 2021
If you’ve renewed your Blue Shield health coverage for next year, you’ll get a new ID card with updated information before the end of this year.
If you opted for digital access to your ID card: On January 1, you can access the most recent version of your ID card anytime, anywhere Just log into the mobile app or your Blue Shield account from any device. No other action is required.

If you opted for a paper ID card: You will receive an updated member ID card in the mail. On January 1, discard your old card. You will need to show your new card when you see a doctor, pick up a prescription, or use any other medical services. Get easy access to a digital ID card! Sign up for electronic delivery. You can view your ID card 24/7 – and never worry about losing it.
Understanding your preventive care benefits
Get specific health recommendations including preventive health screenings, immunizations and more.
Mail service prescriptions
Fill maintenance medications with stabilized dosages for long-term conditions by mail. Receive up to a 60- to 90-day supply, depending on benefits.