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Blue Shield Member Services
Contact your Shield Concierge representative for answers to questions regarding claims, general plan information, coverage, and authorization determinations.
Phone: (888) 638-1596
Hours: Monday through Friday, 5 a.m. to 7 p.m. PST.
Blue Shield Privacy Office
Answers questions about how Blue Shield protects your privacy and confidentiality.
Phone: (888) 266-8080